These General Terms and Conditions of Sale (GTC) define the terms for the sale of services and subscriptions between the service provider and any client.
Placing an order constitutes full and unreserved acceptance of these GTC.
These GTC are available at all times at https://www.3dvue.fr/ and shall prevail over any conflicting document. They may be modified; the applicable version is the one in force at the date of the order or subscription.
The commercial relationship between 3DVue and the client comprises two distinct components.
The service provider carries out for the client, on the basis of an accepted quote, all or part of the following services:
Upon completion, the client is the full owner of all delivered files (FBX, OBJ, GLB and any other agreed format). No dependency on 3DVue is created in respect of these files.
Set-up fees are invoiced in a single payment, in accordance with the accepted quote.
In addition to the set-up fee, the client subscribes to a monthly subscription providing access to and hosting of the 3D configurator on their website, together with the associated services defined in Article 3.
The subscription fee is defined in the set-up quote and depends on the specific parameters of the client's project, including:
The subscription fee is communicated to the client in the set-up quote, prior to any subscription.
The service provider makes available to the subscriber a hosted 3D model viewer accessible online, which the client embeds on their website via an embed code.
The service provider ensures the availability, continuity and quality of service of the system, and makes any adaptations necessary to manage changes in load and traffic.
The service provider provides support covering platform features during business hours. This support allows subscribers to report incidents. Outside business hours, on-call support is available for serious incidents.
The service provider undertakes to ensure the protection and security of the platform and the subscriber's data. Backups are performed on a separate server. The service provider corrects any detected anomaly without delay.
The service provider undertakes to ensure the quality and continuity of the configurator's features. In the event of an incident reported by the subscriber, the service provider undertakes to:
Any request for additional features or modifications after subscription will be subject to a separate quote. If accepted, an amendment will be signed by the parties.
The subscription takes effect from the date of electronic signature by both parties and is concluded for an indefinite period.
Either party may terminate the subscription with one month's notice, notified by recorded delivery with acknowledgement of receipt.
Any month commenced is due and will be invoiced to the subscriber.
Subscription to the service takes effect together with acceptance of the set-up quote. The client receives a confirmation by email at the address provided.
The client undertakes to provide accurate, complete and up-to-date information. Access is protected by personal and confidential credentials, for which the client is solely responsible.
The monthly subscription fee is as defined in the accepted set-up quote. It is expressed exclusive of taxes, in euros.
Invoicing is monthly and details all billed items. Applicable taxes are added to the net price on the date of invoicing.
Any change in project parameters (addition of models, textures, options) likely to affect the fee will be subject to a quote amendment.
All payments are made in euros by credit or debit card (Visa, MasterCard, American Express). Payment by cheque is not accepted.
Payment is monthly, immediate, and secured by STRIPE — 510 Townsend Street, San Francisco, CA 94103. Card payments are irrevocable, except in cases of proven fraud.
In the event of a failed payment, the subscriber is notified and invited to regularise without delay. In the meantime, the subscription is suspended and access to the configurator is blocked.
In the event of three consecutive or non-consecutive failures, the service provider reserves the right to terminate the subscription.
The content of the website https://www.3dvue.fr/ is protected by French and international intellectual property laws. Any reproduction in whole or in part without authorisation may constitute infringement.
The 3D files delivered as part of the set-up are the full and entire property of the client from the time of delivery and upon full payment of the corresponding service.
The client authorises the service provider to freely assign all or part of this agreement to any legal entity of its choosing. In the event of assignment, the service provider simply informs the client.
The service provider is bound by an obligation of means and not of result. Its liability cannot be engaged in the event of non-performance or poor performance due to the client's actions, force majeure, or an unforeseeable and insurmountable event.
The service provider undertakes to deploy all necessary means to enable the client to achieve their objectives. In the event of non-achievement, no refund may be demanded solely on the basis of the client's commercial results.
Personal data collected is necessary for processing the subscription and accessing the platform. It may be shared with the service provider's technical partners (hosting, payment).
In accordance with GDPR and French law n°78-17 of 6 January 1978 as amended, the client has the right of access, rectification, opposition, erasure, portability and restriction of processing of their data, exercisable at: contact@3dvue.fr.
The service provider shall not be held liable in the event of non-performance or delay resulting from a case of force majeure within the meaning of Article 1218 of the French Civil Code.
In the event of a dispute, the client should first contact customer service by email: contact@3dvue.fr. Complaints are handled as quickly as possible.
If, after exhausting amicable remedies, a dispute persists, the client may refer to the French business mediator: economie.gouv.fr/mediateur-des-entreprises
In the absence of an amicable agreement, any dispute relating to this agreement falls within the exclusive jurisdiction of the Commercial Court of Montpellier (Tribunal de Commerce de Montpellier), France.
This agreement and these GTC are governed by French law.
