The services described in these General Terms and Conditions of Sale (GTC) are published and sold by Thibaut Perrin, sole trader (EI), trading as 3DVue, SIREN 498 060 805, 10 impasse du Pignanen, 34660 Cournonterral, France (hereafter "3DVue").
Contact: contact@3dvue.fr.
These General Terms and Conditions of Sale (GTC) define the terms for the sale of all services and subscriptions offered by 3DVue to any client, whether a business client (acting for the purposes of their commercial, industrial, craft, professional or agricultural activity) or a consumer (a natural person acting for personal purposes). Clauses specific to either category are identified as such.
Placing an order or creating an account constitutes full and unreserved acceptance of these GTC.
These GTC are available at all times at https://www.3dvue.fr/ and shall prevail over any conflicting document. They may be modified; the applicable version is the one in force at the date of the order, subscription, or account creation.
3DVue offers two ways to access its 3D configurator, each subject to its own terms set out below, in addition to the provisions common to both activities (Articles 17 to 24):
Both activities run on the same 3D configurator technology, but are subscribed to, billed and terminated under different terms, detailed in the articles below.
The commercial relationship between 3DVue and a client subscribing to the custom service comprises two distinct components.
The service provider carries out for the client, on the basis of an accepted quote, all or part of the following services:
Upon completion, the client is the full owner of all delivered files (FBX, OBJ, GLB and any other agreed format). No dependency on 3DVue is created in respect of these files.
Set-up fees are invoiced in a single payment, in accordance with the accepted quote.
In addition to the set-up fee, the client subscribes to a monthly subscription providing access to and hosting of the 3D configurator on their website, together with the associated services defined in Article 5.
The subscription fee is defined in the set-up quote and depends on the specific parameters of the client's project, including:
The subscription fee is communicated to the client in the set-up quote, prior to any subscription.
The service provider makes available to the subscriber a hosted 3D model viewer accessible online, which the client embeds on their website via an embed code.
The service provider ensures the availability, continuity and quality of service of the system, and makes any adaptations necessary to manage changes in load and traffic.
The service provider provides support covering platform features during business hours. This support allows subscribers to report incidents. Outside business hours, on-call support is available for serious incidents.
The service provider undertakes to ensure the protection and security of the platform and the subscriber's data. Backups are performed on a separate server. The service provider corrects any detected anomaly without delay.
The service provider undertakes to ensure the quality and continuity of the configurator's features. In the event of an incident reported by the subscriber, the service provider undertakes to:
Any request for additional features or modifications after subscription will be subject to a separate quote. If accepted, an amendment will be signed by the parties.
The subscription takes effect from the date of electronic signature by both parties and is concluded for an indefinite period.
Either party may terminate the subscription with one month's notice, notified by recorded delivery with acknowledgement of receipt.
Any month commenced is due and will be invoiced to the subscriber.
Subscription to the service takes effect together with acceptance of the set-up quote. The client receives a confirmation by email at the address provided.
The client undertakes to provide accurate, complete and up-to-date information. Access is protected by personal and confidential credentials, for which the client is solely responsible.
The monthly subscription fee is as defined in the accepted set-up quote. It is expressed exclusive of taxes, in euros.
Invoicing is monthly and details all billed items. Applicable taxes are added to the net price on the date of invoicing.
Any change in project parameters (addition of models, textures, options) likely to affect the fee will be subject to a quote amendment.
All payments are made in euros by credit or debit card (Visa, MasterCard, American Express). Payment by cheque is not accepted.
Payment is monthly, immediate, and secured by Stripe. Card payments are irrevocable, except in cases of proven fraud.
In the event of a failed payment, the subscriber is notified and invited to regularise without delay. In the meantime, the subscription is suspended and access to the configurator is blocked.
In the event of three consecutive or non-consecutive failures, the service provider reserves the right to terminate the subscription.
The 3DVue software is a SaaS platform for 3D configuration and visual content management, accessible online. It allows the client to create an account, host 3D models and materials, configure a scene and render, then embed an interactive 3D configurator on their own website via a link, iframe or widget.
An AI-powered product image generation feature ("AI Photo Studio") is offered subject to the applicable terms and plans.
The features and limits of each plan (Free, Starter, Business, Premium, Enterprise) are described on the "Pricing" page. Images and visuals shown on the 3DVue website are for illustrative purposes only; images generated by the AI Photo Studio are produced by an AI model and results may vary between generations.
Creating an account on the self-service software is free and allows immediate use of the service, with no credit card required. It opens a general 90-day trial period, running from the date the account is created.
A confirmation email is sent to the address provided at sign-up; the confirmation link is valid for 7 days. Confirmation is not required to keep using the account; until it happens, a reminder may be shown in the client area.
When the client confirms their email address within this period, their account automatically receives a 14-day Premium period together with 4 free AI tokens. This Premium period is independent of the general 90-day trial period: both may run at the same time. During these 14 days, the client has access to Premium plan features, including the AI Photo Studio; the free tokens are reserved for AI features and cannot be used to purchase paid materials from the material library.
When the Premium period ends, the account automatically reverts to the Free plan, unless a paid plan was already subscribed to, and any unused free tokens are removed; this never affects purchased tokens. This reversion to the Free plan does not change the general 90-day trial period, which continues to run until it expires.
The 90-day free trial is offered only once. At its end, with no paid subscription, the account is suspended under the terms set out in Article 16.
Each plan sets the number of products and materials that may be active at the same time, as well as the accessible features. The client may change plan at any time from their client area.
Paid plans are billed monthly or annually. The annual plan is paid in a single instalment, with one month free compared to twelve months paid monthly. A change of paid plan is calculated pro rata and appears on the next invoice.
No overage is ever automatically billed: at the plan's limit, adding a product or material is blocked until another item is paused or the client upgrades to a higher plan. When downgrading to a lower plan, no data is deleted: items beyond the new limit are paused and the client chooses which ones remain active.
Prices are shown exclusive of tax. Applicable VAT is calculated based on the client's country and the total amount including tax is shown before payment is confirmed, then detailed on the invoice. EU business clients may provide their intra-EU VAT number at checkout; VAT is then reverse-charged in accordance with applicable regulations. Invoices are available in the client area and a receipt is emailed with every payment.
Payments are made in euros, by credit or debit card, via the secure payment provider Stripe. 3DVue stores no card data. The subscription is charged automatically at the start of each billing period, monthly or annually.
In the event of a failed payment, the client is notified by email and invited to update their payment method; further attempts are made for about two weeks. If payment still fails, the subscription is stopped and the account reverts to the Free plan: items beyond this plan's limits are paused, with no data deleted.
Images and scenes generated by the AI Photo Studio and catalog materials are paid for in tokens (1 token = €0.50 excl. VAT), purchased in packs. Purchased tokens are credited to the account as soon as payment is made, never expire and remain the client's even if the subscription is cancelled; they are lost if the account is permanently closed. They are neither refundable nor convertible into cash, subject to the right of withdrawal set out in Article 15.
The 4 free tokens granted on email confirmation (Article 11) are reserved for AI features, cannot be used to purchase paid materials, and are removed if unused when the 14-day Premium period ends; this never affects purchased tokens.
Each paid plan also grants welcome tokens once per client; when upgrading to a higher plan, the client receives the difference. Outside the Premium period granted on email confirmation, the AI Photo Studio is reserved for paid plans. A material purchased from the catalog belongs to the client and counts among their plan's active materials.
Personalized training sessions are sold separately, by the hour; after payment, 3DVue contacts the client to schedule an appointment.
A consumer client subscribing to a paid plan of the self-service software has 14 days from the purchase to withdraw, without giving any reason, by sending an unambiguous statement (such as the form in the appendix) to contact@3dvue.fr. 3DVue will then refund the amounts paid within 14 days, using the same payment method.
Paid software plans carry no fixed commitment term. The client may cancel their subscription at any time from their client area; cancellation takes effect at the end of the period already paid, with no refund for the current period, and the account reverts to the Free plan where available: items beyond its limits are paused, with no data deleted.
At the end of the general 90-day trial period set out in Article 11, where no paid subscription has been taken out, the account is suspended: data is not deleted, but the affected features and items are paused and may be reactivated by subscribing to a paid plan.
Where an account has never had a paid subscription via Stripe and no login has been recorded for a continuous period of one year, 3DVue may permanently delete it, after sending two warning emails to the address associated with the account (roughly one month, then roughly one week, before the planned deletion). An account that has had at least one paid subscription via Stripe, even if since cancelled, is never subject to this automatic deletion for inactivity.
The client may request the permanent deletion of their account and data at any time at contact@3dvue.fr, subject to any legal retention obligations.
3DVue may suspend or close an account in the event of a serious breach of these GTC by the client (unlawful content, fraud, breach of the service's security), after a formal notice has gone unanswered, except in urgent cases.
The content of the website https://www.3dvue.fr/ is protected by French and international intellectual property laws. Any reproduction in whole or in part without authorisation may constitute infringement.
The 3D files delivered as part of the custom service's set-up fee are the full and entire property of the client from the time of delivery and upon full payment of the corresponding service.
Under the self-service software, the client remains the owner of the 3D models, materials and visuals they host or generate via the service. They authorise 3DVue to host, process and display them only to the extent necessary for the service to operate.
The client authorises the service provider to freely assign all or part of this agreement to any legal entity of its choosing, provided the client's rights are not reduced. In the event of assignment, the service provider informs the client.
The service provider is bound by an obligation of means and not of result. Its liability cannot be engaged in the event of non-performance or poor performance due to the client's actions, force majeure, or an unforeseeable and insurmountable event.
The client is solely responsible for the content (3D models, textures, images, text) they upload and warrants that they hold the necessary rights; they indemnify 3DVue against any third-party claim in this respect.
Business client: 3DVue's liability is limited to direct, proven damages, capped at the amounts paid by the client over the 12 months preceding the triggering event. 3DVue is not liable for indirect damages (loss of revenue, customers or data).
Consumer client: they benefit from the statutory guarantees applicable to digital content and services. No clause in these GTC limits their statutory rights.
Personal data collected is necessary for processing the order, the subscription and access to the platform. It may be shared with the service provider's technical partners (hosting, payment).
In accordance with the GDPR and French law n°78-17 of 6 January 1978 as amended, the client has the right of access, rectification, opposition, erasure, portability and restriction of processing of their data, exercisable at: contact@3dvue.fr.
The service provider shall not be held liable in the event of non-performance or delay resulting from a case of force majeure within the meaning of Article 1218 of the French Civil Code.
In the event of a dispute, the client should first contact customer service by email: contact@3dvue.fr. Complaints are handled as quickly as possible.
If, after exhausting amicable remedies, a dispute persists, a business client may refer to the French business mediator: economie.gouv.fr/mediateur-des-entreprises
A consumer client may, after a prior complaint to 3DVue and in the absence of an amicable resolution, refer free of charge to the consumer mediator to which 3DVue is affiliated, under the applicable regulations.
In the absence of an amicable agreement, any dispute with a business client relating to this agreement falls within the exclusive jurisdiction of the Commercial Court of Montpellier (Tribunal de Commerce de Montpellier), France. A consumer client may refer the matter, at their choice, to the court having jurisdiction under the applicable statutory provisions.
This agreement and these GTC are governed by French law.
This form only concerns the self-service software (Article 15). To be completed and returned only if you wish to withdraw, to contact@3dvue.fr or to Thibaut Perrin EI, 3DVue, 10 impasse du Pignanen, 34660 Cournonterral, France:
I hereby notify you of my withdrawal from the contract for the service below:
Ordered on: ................
Consumer's name: ................
Account email address: ................
Consumer's address: ................
Date: ................
Signature (if sent by post): ................
