Frequently asked questions

14-day free trial, no credit card. Confirm your email and enjoy Premium free during the trial. Your account is usable right away; once you confirm your email (link valid for 7 days), you automatically get Premium until the end of the trial: full access, including the AI Photo Studio, with 4 AI tokens on us. Without confirmation, you stay on the Free plan (3 active products, 5 active materials). With no subscription after 14 days, the account is paused and any unused free tokens are removed; nothing is deleted. → Start the free trial

The software is free for 14 days, then starts at €49 excl. VAT/month, with no commission on your sales. The up-to-date plan details (Starter, Business, Premium, Enterprise) are on the Pricing page.

Nothing gets deleted : your products are paused, not erased. You can resume a paid plan anytime to reactivate them, without redoing the setup.

1 token = €0.50 excl. VAT. An image generated by the AI Photo Studio costs 2 tokens (4 for 4K) ; a catalog material bought individually costs 1 token and is yours forever. 4 tokens are on us as soon as you confirm your email, valid until the end of your trial, and extra packs are available anytime. Purchased tokens never expire.

glTF, GLB, FBX, OBJ, STL and several other common formats, converted directly in your browser, with nothing to install.

Three ways : a direct link to your configurator, an iframe to paste into your product page, or a widget. It works on WordPress, Shopify, Wix or any other site. A change made in the software is applied automatically everywhere the product is embedded.

Yes, an AR activation button is available on every configurator, included in every plan.

A tool that generates lifestyle photos from your 3D model : the product always comes from the real model, with its exact materials ; the AI only creates the scene around it. You can generate up to 25 images per batch (more on request), in several formats (square, story, banner). Count €1 excl. VAT per image (2 tokens, 4 for 4K).

The software does not generate text, logos, a number entered by your end customer, proofs, or production files. It works from your 3D files : you need to already have them, or have them made (by our custom studio, or by another provider).

The software is self-service : you import your 3D files and configure everything yourself through the interface, starting at €49 excl. VAT/month. Custom work is a turnkey service where our studio models your products and sets everything up for you, starting at €5,000 excl. VAT. Both run on the same configurator technology.

Our custom projects start at €5,000 excl. VAT, quoted individually. The price depends on the complexity of the product, the number of variants and materials to integrate. A precise estimate is given at the first meeting, with no commitment. → See detailed price ranges

The subscription covers hosting your configurators, platform maintenance, technical updates and our human support. Without a subscription, your configurator is not accessible online. Its price is custom : it depends on the number of hosted models, the total asset file size, the number of available textures and the features activated.

The configurator is removed from your site. However, all your 3D files are returned to you : GLB, OBJ, FBX and texture files. You own your models outright.

No. The subscription only starts once your configurator is live and operational. During the modeling and configuration phase, only the initial deposit is required.

Yes, in most cases. We need front, side and top photos to reconstruct the exact proportions. Detail shots (stitching, legs, handles) are a bonus. You can also send us a physical sample if needed. We'll tell you from the first exchange exactly what we need for your product.

We accept all common formats : SolidWorks, SketchUp, Blender, 3ds Max, Cinema 4D, OBJ, FBX, STL, STEP, GLB, and of course photos or technical drawings. If you already have a 3D model from a previous provider, we assess its compatibility. If you have nothing, we start from scratch.

Between 3 and 10 days depending on complexity. A simple object (cushion, vase, mug) takes 2-3 days. A product with fabric simulation, mechanisms or many sculpted details can take 7-10 days. For an entire catalog, we set up a batch delivery schedule.

Yes, entirely. All source files are delivered to you at launch : GLB, OBJ, FBX, as well as the texture files. You can use them on other platforms, for marketing, print, or hand them to another provider. No dependency on 3DVue for your assets.

Yes, that is actually the most common use case. We work on catalogs ranging from 5 to over 100 references. The larger the volume, the more we can optimize the cost per model : some pieces share a base geometry and only the variants need to be modeled.

The configurator automatically generates a digital print-ready proof from the configuration chosen by your customer. This file (SVG or PDF) contains the selected options, dimensions, colors and personalization zones. Your customer approves this proof before confirming their order.

Yes. We offer a reseller plan that lets you invoice the service to your client at any price you choose. You keep the margin, we stay in the background. The reseller rate is set on a custom basis according to volumes. To discuss the terms, book a meeting with us.

Yes, that is possible. The configurator can be embedded via iframe on your resellers' sites without 3DVue being visible. Each reseller site must integrate the code itself : we provide the documentation.

Whether it is the software or custom work, the configurator works on any platform that accepts an embed code : Shopify, WooCommerce, PrestaShop, WordPress, Wix, Magento, and any custom-built site.

From a few hours to a few days depending on your platform and technical level. On Shopify or WooCommerce, integrating a simple configurator usually takes half a day. For more advanced integrations (cart connection, ERP synchronization, dedicated pages), allow 2-5 days with your developer.

For a basic iframe or link integration, no : it's a copy-paste of code, manageable by a webmaster or a WordPress administrator. For advanced integration (cart connection, dynamic options), a developer is recommended.

That is a technical priority for both the software and custom work : texture compression, polygon reduction, progressive loading. A well-optimized configurator loads in 2-4 seconds on a standard connection. In custom projects, if your original file is very heavy (industrial files with millions of faces, for example), we perform a complete retopology before integrating it.

Yes, fully. The configurator is optimized for mobile, tablet and desktop. On mobile, your customer can rotate the model with their finger, zoom in and change options. Rendering is adapted to device capability : models are lightened to guarantee fast loading even on a 4G connection.

Absolutely. The configurator runs in a browser : simply create a dedicated page on your site, full screen or in kiosk mode. This is common practice among our furniture and textile clients for their showrooms.

Your customer lands on your product page and sees the configurator directly embedded. They click on an option (color, fabric, finish, component) and the 3D model updates in real time, with no page reload. Once their configuration is finalized, they can place an order.

Yes. Optional elements work just like any other option : the user clicks to add or remove the element and the model updates instantly. Armrests, shelves, interchangeable legs, lids, extensions : anything that can be added to or removed from the product can be managed in the configurator.

Raised lettering (such as engraving carved into the material) is technically complex and expensive in 3D. In most cases, we recommend a logo or text applied as a surface decal : the result is very convincing and much better suited to a real-time configurator.

Yes, with no restrictions whatsoever. Your 3D files belong entirely to you : you can use them for marketing (video, animation, digital catalog), print, augmented reality, or hand them to another provider. The delivered formats (GLB, OBJ, FBX) are standard and compatible with all professional software.